SHIPPING & ARRIVE LIVE GUARANTEE
Where are your bettas imported from?
We import our bettas directly from the best breeders in Indonesia.
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When will my order ship?
All orders will usually be shipped the following Monday. Your betta(s) will be fasted for 24 hours prior to shipping. If orders are made within 24 hours of the next ship date, your fish will be sent the following Monday.
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What shipping options do you offer?
Chromatic Bettas offers USPS Priority 2-3 day shipping for live betta fish or USPS Priority Express which typically arrives the next time day for nearby states or 2 days for across country locations
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We offer FREE local pick up as well. We are located in Queen Creek, Arizona and can meet in a public location with your betta(s).
What is your Arrive Live Guarantee?
Our Arrive Live Guarantee is limited to transit of 5 days or less. If your fish takes more than 5 days to arrive, we do not offer an arrive alive guarantee. Once your order has been shipped, we will provide you with a tracking number. Simply follow the link we provide to check your order's status. Currently, we do not offer shipping to Alaska, Hawaii, or other US territories.
What temperatures can my fish be shipped in?
In the event of unfavorable weather conditions for shipping (such as temperatures below 35*F or above 95*F), we reserve the right to cancel your order or hold the fish until it is safe to ship again. There will be no additional cost for holding your order under these circumstances.
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Dead On Arrival
In the unfortunate event that your fish arrives deceased, we require clear photos and/or a video of the dead fish in its original and unopened bag to be sent to us within two hours of delivery. We will issue a full refund for the cost of the fish, excluding shipping and handling expenses. Additionally, it is important to keep in mind that your package contains a live animal and must be accepted upon delivery. Sometimes, the package may be placed in your mailbox or front porch without prior notification. Be sure to check the tracking number provided to stay updated on the status of your shipment.